TERMS & CONDITIONS
Welcome to the official online shop of Fuzzi Spa
The products being sold at www.fuzzishop.com are sold and produced by Fuzzi Spa., whose registered office is at Via Degli Ippocastani n. 388 - San Giovanni in Marignano 47842 ( RN) Italia.
Registered with the Rimini Chamber of Commerce (Camera di Commercio, Industria, Artigianato e Agricoltura, C.C.I.A.A.) under Economic and Administrative Index No.179029 in the Company Register, Italian Fiscal Code and VAT no. 00915020408.
Fuzzi Spa Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchase.
Please contact by:
o Phone Number : +39 0541 965188
from Monday to Friday, from 9.00 to 12.00 and from 14,30 to 18.00 (GMT +1: Rome / Paris / Berlin time).
GENERAL CONDITIONS OF SALE
Art. 1 – Acceptance of the General Conditions of Sale and conclusion of the contract
The contract stipulated between Fuzzi Spa and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Fuzzi Spa. Should the order not be accepted, Fuzzi Spa shall in any case provide prompt notification to the Client.
By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the “Order”), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the “Conditions”).
These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
Art. 2 – Purchase method
The only products offered for sale by Fuzzi Spa are those shown on www.fuzzishop.com at the time of placing the Order, as they are described on the relevant information pages.
However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product’s features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Fuzzi Spa, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
Correct receipt of the Order shall be confirmed by Fuzzi Spa by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay. The order will be fulfilled within 5 (five) working days within its confirmation.
Art. 3 – Prices and Payment Methods
The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
The following payment methods are accepted:
PayPal: Clients may pay via PayPal in accordance with the specific methods set by the same.
Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Fuzzi Spa.
Under no circumstances and at no stage of the transaction shall Fuzzi Spa be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Fuzzi Spa and therefore under no circumstances shall Fuzzi Spa be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment.
Art. 4 - Shipping
Products are delivered by DHL couriers and sent to the Client within 5 (five) working days following order confirmation.
A tracking service for packages is available.
The courier delivers from Monday to Friday, both in the morning and the afternoon. The recipient may not request a specific day or time for the delivery. In the absence of the recipient, the courier will leave a notice at the recipient’s address. Delivery will be attempted twice, after which the courier will attempt to contact the recipient. Fuzzi Spa will not be held responsible for any failure by the courier company to complete timely delivery.
Failure to collect the ordered goods
If the Client refuses the goods, or if the delivery is impossible for any reason (wrong recipient address or phone number; recipient repeated absence; other reasons) a fee will be charged for the following expenses: delivery of goods + return of goods + customs clearance for return of goods. The sum will be charged in full to the recipient. Only the value of the goods will be refunded, excluding costs above mentioned.
Art. 5 – Delivery of products and associated charges
FREE DELIVERY. All the costs and duties taxes are included in the price.
At the time of shipping, the Client shall be required to check:
that the number of packages delivered corresponds to the number shown on the delivery note.
that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document. (Ref. Art. 8)
Art. 6 – Right to cancel
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
In order to exercise the right to cancel set out in the preceding Clause, the Client shall send notification to Fuzzi spa within the time limits indicated to the following email address email@example.com , or by means of the form provided for that purpose on the Website. Thereafter, the Client shall wait for the authorization of FUZZI SPA to return the goods.
The Client shall return the products within 14 (fourteen) days of said authorization to the following address:
Fuzzi Spa – via degli Ippocastani, 388 – 47842 S. Giovanni in Marignano (RN) . Italy-
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, seals, etc.); in particular no refund will be recognized for items returned without the seal that tied the logo tag to the product, or if the said seal is cut.
Fuzzi Spa shall arrange to refund the Client for the whole paid amount, within 14 (fourteen) working days from the delivery of the good to its warehouse, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund,except in case the Client didn’t use the standard return procedure.
Should the right to cancel be forfeited, Fuzzi Spa shall arrange to make the goods available to the Client at its warehouse.
Art. 7 – Warranties
All products sold by Fuzzi Spa are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.
The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.
Should Fuzzi Spa, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, Fuzzi spa may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.
Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).
Art. 8 – Complaints and requests for information
Fuzzi spa may be contacted with reference to any complaints or requests for information: Email: firstname.lastname@example.org Telephone: +39 0541 965188
Art. 9 – Privacy
Personal details collected when the Order is placed shall be used by Fuzzi Spa solely for the purpose of fulfilling the express requests of the Client, in accordance with Italian Legislative Decree 196/2003 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.
Art. 10 – Applicable law
The contract for sale set out in these Conditions and its performance shall be governed by Italian Law and by European legislation. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Court of the town where the Client is resident.
European disputes will be regulated by Commissions recognised by National Authorities and notified to UE Commission according UE Regulation n°524/2013 (Out-of-court Dispute Resolution).
Art. 11 – Copyright
Trademarks, logos and other distinguishing signs on the site belong to their respective owners. The use of trade marks, logos and other distinguishing signs, including reproduction on other websites by unauthorized third parties, is forbidden. The contents of the Site are protected by copyright (text, images and graphics).
Art. 12 – Agreement
The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, along with the order, the general conditions relating to the use of the Site and the registration service. Any change or modification to the contract must be accepted in writing by both parties.
Art. 13 – Communications
All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order, are also considered to be written communication.
Communications relating to the validity or existence of this Agreement shall be exclusively delivered by hand or sent by recorded delivery.
Art. 14 – Languages
The sales agreement is presented in 2 languages: Italian, English. In case of discrepancies in the translation, the Italian language version shall prevail.